Terms & Conditions

We ask for a 30% deposit upon acceptance of your quotation

Final invoice payment is due upon satisfactory completion of your installation

Quotations are valid for 30 days

ETC Windows is a local established Ltd Company with a combined 25 years’ experience in all aspects of glazing work.

A great service throughout the Cotswolds and Vale villages for over 15 years.

Professionally trained installers of Guardian Warm Roof systems.

Thousands of successful installations to date (referrals readily available / work testimonials readily available).

We are FENSA registered.

Competent in both Commercial and Domestic installations.

Fully trained workforce to industry standards.

All work fully guaranteed for 10 years.

All work is carried out by our team and we do not use sub contractors.

All work fully guaranteed for 10 years.

Please note: Guarantees/Warranties are not insurance backed.

Stock photos have been used for illustration purposes only to depict service type. All other imagery on the website are of actual installations.



Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance